Terms and Conditions

Preferences / Special Instructions

We recommend that you state your preferences while booking your service. You can do so either online or over the phone to ensure that you’re completely satisfied with your home’s level of clean.

By logging your needs prior to your service date, you allow us to enhance your cleaning experience.


The safety of our employees is extremely important. To decrease the risk of injury to employees, we are unable to: move heavy objects, flip mattresses, etc. We are unable to clean up vomit, blood, urine or excrement.

Additionally, our employees have the right to refuse service if evidence of pests and/ or rodents is found. This includes and is not limited to cockroaches, rats/mice, maggots, bed bugs, etc.

We do not accept clients who bully or harass our employees. By enlisting our services, you agree that you will not directly or indirectly make any derogatory or offensive statements to A&O Facility Services employees.

If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.

Service Limitations

  • We cannot move furniture over 15 lbs.
  • We do not climb higher than a 2-step ladder but will try to reach a visible place with an extension duster.
  • If an area in the home is considered or has the potential to be considered a biohazard, the area will not be cleaned. This includes and is not limited to emptying/cleaning cat litter boxes, human/animal excrement, mold, hoarding, etc.

House / Apartment Preparation

There is no requirement for you to “prepare” your house or apartment but it is very helpful to de-clutter. This will help our employees work more efficiently and it will save you money as it will take less time to clean your home.

Payment Requirement

We gladly accept MasterCard and Visa. Full payment is due 24-hours prior to your scheduled cleaning. If the full payment is not received 24-hours prior to your scheduled cleaning, your cleaning will be canceled and you will be expected to reschedule your service.

Cancellation & Lock Out/Turned Away Fee

A cancellation or lockout fee equal to half the service price will be charged to the credit card on file if service is canceled with less than 24 hours notice. This same fee is applicable if we are unable to access the home upon arrival, or we are turned away at the door.

Service Guarantee

If you aren’t completely satisfied with our services, client must advise within the same day. A&O Facility Services will assess your request and may either send the same service provider or schedule a future cleaning. No refunds or partial refunds are offered.  If we are not notified the same day, there will not be no action on our part.


Booking a service online will not guarantee your service for the time and date requested. Confirmation is sent via email and client is encouraged to call to confirm booking request per website.


We offer a no refund policy for service performed. Refunds will only be issued if we fail to confirm or arrive at service location.  If you are not satisfied with service provided you must advise us same day the service was provided. We can issue a re-clean by the same or different service provider. Re-cleans may be issued the same day or a future date. Re-cleans will not be issued for notifications beyond the same day of service.


Materials on this website are provided “as is” without warranties, either express or implied.

A&O Facility Services may update materials on this website at any time without notice. Your use of this website is at your sole risk, you assume full responsibility for any costs associated with your use of aofacilityservices.com. A&O Facility Services is not  liable for damages of any kind related to your use of this website.


Our friendly and professional representatives are able to answer calls or emails Monday-Friday from 9am-5pm CT.